The Joy of Outsourcing
Clients tells existing service provider’s call-centre he is moving his customs elsewhere, and he is refusing to pay any penalty for that, finally fed up with their proven incompetence at service provision after 3 months of attempts.
Call-centre employee duly notes down all necessary details. End of call.
No arguing, no attempt at winning the customer back, no hassle at all.
Ah, the joy of outsourcing!