Dear (Canned) BBC…
From: Maurizio Morabito
Date: Wed, Oct 13, 2010 at 12:23 AM
Subject: Re: BBC Complaints – Case number CAS-327440-R2KY4P
To: “email@example.com” <firstname.lastname@example.org>
Thank you for replying.
You have completely misunderstood what my complaint was about. Actually, I do not think you have read a single word of it, and most likely yours is just a canned reply.
In the faint hope you are (still?) a human being, and not some computerised automated answering system, let me simply say that you have said not a peep on how to justify a third of an article about the Royal Society being devoted instead to Bob Ward’s views about the Global Warming Policy Foundation.
And _that_ was what my complaint was and still is about.
On Tue, Oct 12, 2010 at 3:14 PM, email@example.com
> Dear Mr Morabito
> Reference CAS-327440
> Thanks for contacting the BBC.
> I’m sorry to read from your email that you felt there was some bias in an
> article by our science correspondent, Pallab Ghosh on the BBC website. I
> note that you felt the opinions of Bob Ward were irrelevant and that the
> article is biased towards him.
> The BBC is committed to impartial and balanced coverage when it comes to
> this issue.
> There is broad scientific agreement on the issue of climate change and we
> reflect this accordingly; however, we do aim to ensure that we also offer
> time to the dissenting voices.
> Flagship BBC programmes and articles on our website have all included
> contributions from those who challenge the general scientific consensus
> recently and we will continue to offer time to such views on occasion.
> We’re guided by the feedback that we receive and to that end I’d like to
> assure you that I’ve registered your complaint on our audience log. This is
> a daily report of audience feedback that’s circulated to many BBC staff,
> including members of the BBC Executive Board, programme makers, channel
> controllers and other senior managers.
> The audience logs are seen as important documents that can help shape
> decisions about future programming and content.
> Thanks again for taking the time to contact us.
> Kind Regards
> Mark XXXXX
> BBC Complaints